Customer Feedback Manager
Feedback from
Benefits of Customer Feedback Management include:
-
System configured to meet your specific requirements and terminology
-
Easy tracking of customer issues with response dates and actions from registration to close out
-
Allocation of issue to specific person or group at each stage of resolution
-
Can easily be updated to match future changes in work practices and workflows etc
-
All data and system changes are audited to assist in meeting regulatory guidelines
-
Reports available to show management statistics, number of issues, number resolved, time to solve etc
Customer comments and compliments can also be captured. Feedback also has the potential to cut fraud, identify acts of extortion and deliberate product contamination, and to highlight production faults that are leading to repeated complaints.
The system deals with every aspect of complaint management. For example, it can be linked to word processing packages to facilitate the production of standard acknowledgement letters and SOPs / OPs and to other packages, such as image capturing software, which will allow a photograph of the faulty product to be linked to the relevant complaint. Other documents such as certificates, results of complaint investigations etc. may also be captured. Where complaints might lead to court action, adverse customer or government department image, the system assists in maintaining the full traceability of evidence, a factor which may prove vital.
