Support & Support Contracts

If you are looking for Technical Support, please click here.

Support Services

Once any Autoscribe Product has completed the implementation phase, our Technical Services Department will take over routine support for your project. This department can deliver a wide range of services, provided under a Software Enhancement and Maintenance (SEAM) agreement renewable each year. Autoscribe support services include:

Hot-line Support

Telephone support is available during normal business hours. Extended support hours can be provided by special request, although this is not normally found to be necessary.

Training

We provide a range of training courses that are suitable for usersĀ and system administrators. In addition, there are courses covering the use of the Matrix reporting tools and the use of the Matrix configuration tools.

Validation Services

Companies using LIMS in regulated environments are required to produce evidence that the system has been properly validated. Autoscribe has considerable experience of regulatory requirements in relation to LIMS and can provide consulting services to assist with LIMS validation including a comprehensive set of validation test scripts.

Ad-hoc Consulting

Our support and development specialists are available for miscellaneous consulting tasks including interfacing to other computer systems, report writing, provision of custom software and documentation tasks.

Instrument Interfacing

Our technical specialists are able to provide instrument interfacing services, for both simple instruments e.g. balances, through to complex data systems. This service normally requires a site visit and preparation of a requirement specification.

Software Enhancements and Maintenance (SEAM)

Matrix LIMS is a highly configurable software system and no-two installations of Matrix LIMS are configured in the same way. However, this in no way compromises the ability to upgrade the system, and periodically Autoscribe will issue software updates including enhancements and problem fixes. Customers with valid, up to date support SEAM agreements are eligible to receive all software updates as and when they become available for all Autoscribe software products that they have purchased.

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